By Raymond Zaka
Bandari Maritime Academy (BMA) has conducted a Customer Service Sensitization Forum for staff and student leadership to ensure excellency in the delivery of services to its customers.
The initiative is designated to align the Academy’s service delivery with the standards outlined in the revised Public Service Customer Service Charter.
Speaking on behalf of the Chief Executive Officer, Dr. Eric Katana, the Senior Deputy Director of Maritime Transport and Port Operations Training, Mr. Enock Okemwa, urged participants to embrace professionalism and integrity in every customer interaction.
He reminded staff and student leaders that customer service is not just about meeting expectations, but about creating positive experiences that reflect the Academy’s commitment to excellence.
The sensitization forum emphasized the importance of timely, professional, and courteous handling of customers, whether internal stakeholders such as students and staff, or external partners in the maritime industry. By instilling these values, BMA aims to position itself as a model institution for customer-centric service in Kenya’s maritime sector.
The forum also provided a platform for dialogue, allowing participants to share challenges and propose solutions for improving service delivery. This collaborative approach underscored BMA’s dedication to continuous improvement and accountability.
By investing in customer service sensitization, Bandari Maritime Academy is reaffirming its mission to nurture maritime professionals who not only excel in technical expertise but also embody the values of respect, responsiveness, and professionalism.
